ON WARRANTY AND RETURNS
FITFERO offers you a simple return policy, wherein you can raise a return/exchange request for a product. Such products can only be returned in their original packaging, in an unused and sealed condition. When you submit a request for exchange or return, we offer a pick-up service and your requests shall be processed once we receive the items subject to discussion returned to us in its entirety. For further information, please refer to the FAQs on our Website.
- 15-day Return & Exchange Policy: All products are covered under our 15-day easy return policy. If you’re not happy with the size of any product purchased or change your mind regarding the color you picked, we’ll be happy to exchange it for you. If you don’t like our product, we’ll refund the same. If the product is tried or the tag is removed, they are not eligible for a refund or exchange. However, your first innerwear purchase is covered under 30 day First Try Guarantee
- 30-day first-try guarantee: Your first innerwear purchase is covered under the 30-day first-try guarantee. If you’re a first-time customer of our innerwear products and find the size, color, or fit unsatisfactory, we’ll send a replacement for the same product in your preferred specifications. If you’re not satisfied with the product, we’ll give you a full refund.
- 30-day Replacement warranty: Our Constant Collection is covered under the 30-day replacement warranty. Please note that this warranty is only valid for one replacement, in the case of wear & tear in the product after regular usage. For more information on the products covered under this warranty and what constitutes regular usage, please refer to our section on the 300-day replacement warranty. Simply put, our assurance that the 30-Day Collection lasts you for a minimum of 30 days. We’re so sure about our quality standards that in the unlikely event, that the product loses its original color and form through wear and tear, we will replace it with a new one.
While we are sure of our product, you too need to take care of the 30-day Collection or risk voiding your warranty.
Be aware of the circumstances below to ensure your warranty is not void: Damage caused by Fire, Bleach, color bleeding from other garments. Our warranty does not cover tears, rips, or snags caused to the fabric by external object/s, as these are not considered defects in materials or workmanship unless you received it that way, in which case our 30-day guarantee above would apply. Warranty will only apply with a valid invoice from our website or authorized marketplaces* This product is designed to take 10x more washes than any other product, care instructions are on the inside label of every garment. Our warranty becomes null and void on the products in this Collection if the garment is washed in, or exposed to bleach. Silk screening, or heat transferring on any garment will ruin, or shorten the life of the garment. Our warranty becomes null and void on ANY garment that is silk-screened, heat transferred, embroidered, or otherwise altered after purchase. With the help of forensic tests we will be checking on usage guidelines being followed and in the event of the tests being failed the claim will be rejected. Our warranty also becomes null and void on ANY garment exposed to chlorine, heat, gas, or any liquid above 50º C.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service. The Customer Service Team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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In case of any Refunds approved by the FITFERO WEAR PRIVATE LIMITED, it’ll take 3-5 days for the refund to be processed to the end customer.
Due to the inevitable likelihood of imitation and counterfeit products on the worldwide market, we do not warrant any products that you buy from an unauthorized dealer/marketplace*
Eligibility:
For replacement: Wear & Tear in the products in this Collection after regular usage. Noticeable fading despite following wash care instructions. Please note: This warranty is only valid for only one replacement.
